Frequently Asked Questions

Yes, we are an FDA registered institution. We are also cGMP compliant and ISO 22716 certified as a personal and skin care contract manufacturer.

Yes, all our processes are in compliance with GMPC. We are also an FDA registered facility and ISO 22716 certified personal and skin care contract manufacturer.

Liayue have invested over 10 years building our brand as a manufacturer in the skin care and cosmetics market. With our expertise in skin care, body care, hair care and professional use of formulations, we can continuously create cost-effective and innovative products for the global beauty market.

Of course you can visit our facilities and we will be happy to accommodate you. If you are in the area and would like to schedule a visit, please contact your account representative to schedule a time. If you don't have a sales representative yet, please contact us and we will arrange a tour of the facility for you.

Yes, we do offer stock formulas for our private label brands. With over 4000 in-stock formulas for skin care and makeup products.

Yes, we do formulate with natural and organic ingredients. Many of our recipes are clean and formulated using natural and organic ingredients.

No, we do not use parabens in our products. All of Laeyo products are paraben-free.

Yes, we do produce custom formulas. Our fully equipped in-house laboratory and R&D department provide customers with the perfect resource to customize products to your market needs and specifications. We can make your product vision a reality.

Yes, Laeyo has a strong R&D team and production line that can analyze other brands to help formulate the product you wish to manufacture.

Laeyo cooperative brands are all over the world, such as America, Europe, Australia, Asia, the Middle East and other countries and regions. Supplying to more than 200 Amazon sellers and 10 supermarket chains.

Laeyo have modern production equipment and a high-quality R&D team, and we also strictly follow GMPC standards and SGS standards. All our efforts are towards providing a complete line of skin care products to our customers.

Yes, we provide product samples. These samples are free as our sample bottles. You only need to pay the shipping fee at the beginning. To request samples or discuss our available products, please feel free to contact us and one of our account representatives will be happy to assist you.

Yes, you can order the product in the size that best suits your company's needs. We manufacture our products in a variety of sizes, from small single doses too large bulk drums.

In the unlikely event that you receive a damaged or damaged product, please contact us as soon as possible. Since unexpected events can happen during shipping, we guarantee that every situation will be handled fairly.

Product returns are generally not accepted. In most cases we are unable to exchange, refund or return your item as all orders to be custom made. However, we understand that unexpected events may occur and we will review each situation fairly. If you need to discuss a return with us, please call your representative directly or click contact us page.

Yes, Laeyo provide labels for your products. You'll work with our graphics team to ensure the look and feel of your labels clearly conveys your brand message.

Yes, you can make your own labels. If you choose to do this, be sure to discuss the required packaging and label sizes with our account manager.

Yes, we can use your existing artwork or design to create your new labels. Our graphics team requires that your work be a high-resolution graphic file, preferably in eps or .ai format. Once they have applied your artwork to your label, we will provide you with complete color proof for your approval.

The time frame for the label design process varies and depends heavily on whether your brand and logo are already established. Usually 2-4 days.

Laeyo strongly recommend that you review your country's rules and recommendations regarding cosmetic claims before finalizing any printed materials. We can help you get the information you want.

Yes, your product is labeled when it leaves the factory

Laeyo can provide you with the most economical and safe transportation rules according to your situation. Depending on the country, such as FeaEX.UPS, DHL, Air Express, etc., it usually takes 5-10 days to arrive. From seaport to port, it usually takes 15-25 days to arrive.

Our packaging is standard packaging for sea shipment, air shipment and delivery. Photos will be sent before shipping.

The shipping cost of samples is paid by the customer.

Yes.